Plain terms, honestly explained.

Bookings close at 23:59 the night before a session — you cannot book a session on the day it runs, so plan a day ahead where you can. That same instant is also where the cancellation fee begins: once a slot locks for new bookings, cancelling it starts costing you, because at that point the coach can no longer fill the empty spot, and has already prepped for it.

Plans change — we get it. Cancel any time before that cutoff, even late the night before, and it is removed from your account at no cost, no questions asked. Cancel on the day the session runs and a 50% late-cancellation fee is recorded against your account and added to that month’s invoice.

The 23:59 cutoff only ever blocks booking a new session, never cancelling one. You can still cancel a booked session right up until it starts, even on the day itself — cancelling at all always spares you the no-show charge, even when the late fee still applies.

Not showing up at all, with no cancellation, is billed at the full lesson price rather than the late-cancellation rate. If you know you cannot make a session, cancelling as early as possible is always the better option.

If you cancel late and then rebook that same session, the late-cancellation fee is waived — you are only charged for the lesson itself. And if you end up cancelling the same session late more than once, the fee is only ever charged once, not once per attempt.

There is no online payment on this site. Every session you attend, plus any late-cancellation fees for the month, is totalled and sent to you as a single invoice once a month. Settle it however suits you — EFT, card, or cash to your coach.

Your account keeps a running record of attended sessions, cancellations, and any fees owed, so there are no surprises when the invoice lands.

Each booking secures your spot for one specific session — there is no running subscription to manage. Every open session from both coaches sits on one shared calendar; book each one individually, as often as you like.

Signing in is required to complete a booking, but browsing coaches, lesson types, and schedules is open to everyone. A confirmed booking can be viewed and cancelled at any time from your account.

On the rare occasion a coach needs to reschedule a session — weather, illness, or a facility closure — you will be notified and offered an alternative time at no cost.

Every lesson type lists its capacity up front. A capacity of one is one-on-one coaching, with the coach’s full attention for the hour. Higher capacities are small-group sessions, where clients of a similar level train together and share coaching attention.

Spots are held on a first-booked basis. Once a session is full it stays on the calendar, marked “Full”, until a spot opens up through a cancellation.